About Our Disabled Scooters and Service
About Factory Outlet Scooters
Free Express Delivery within the UK Mainland
Worldwide Delivery
Payment
VAT
Warranty and Guarantee
Returns policy
Disclaimer
About Factory Outlet Scooters
Factory Outlet Scooters ensure that customers get the best possible value by sourcing product from our panel of approved suppliers. Acting as agents we pass on savings to our satisfied customers.
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Free Express Delivery within the UK Mainland
As no one wants to sit around waiting for deliveries, we provide an express service with all our disabled scooters. The prices shown on this website include delivery to your door anywhere in the UK mainland.
The scooters are delivered by our friendly drivers, who will show you how to use the scooter and go through any questions you may have. We take pride in caring for our customers and feel this adds a personal and friendly touch to our service. However occasionally we may have to use a courier service due to demand of products.
To keep our prices competitive on our smaller products, wheelchairs and walking aids may be dispatched by a courier service.
Delivery is usually within three working days from the date of order, but should you require it sooner, let us know and we will make every effort to get it to you in time.
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Worldwide Delivery
We welcome worldwide disabled scooter enquiries so should you live outside the UK please contact us for a quote. From as little as £30 a lightweight disabled scooter can be deliver to Ireland by courier.
All orders outside of the UK mainland will be delivered by courier service but to ensure that the scooter reaches you in perfect condition, we assemble the scooter, conduct safety checks, then repackage with added padding before we allow the scooter to be dispatched.
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Payment
All goods require payment in full at the time of order. This may be done by debit card, credit card or by cheque (however, all cheques take 5 working days to clear before we can dispatch your order).
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VAT
Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.
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Warranty and Guarantee
Our after sales service means that should you experience any problems with your disabled Scooter, we will be there to help you.
We have access to a National Network of Trained Engineers, however in some circumstances we may require return by courier to the outlet for repair.
All of our products come with a full 12 months' guarantee against faulty manufacture or materials. In most instances we will arrange to collect and/or repair disabled scooters. This warranty does not cover maintenance problems such as flat batteries, punctures and general wear and tear. In these instances a call out charge will usually apply.
Contact us on
0800 345 7579 and within 48-72 hours a trained engineer will be in contact with yourself to arrange repair or replacement.
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Returns policy
If there is a fault with your product on delivery please contact us within 48 hours of delivery to yourself. Call us on
0800 345 7579 and we will discuss this with you.
If you feel the product you have ordered is unsuitable for your needs, please feel free to call us and we can discuss the options available to you.
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Disclaimer
Factory Outlet Scooters act as an agent for Pro-tec Mobility, a national Mobility Scooters company, based in Lincolnshire. By ordering through Factory Outlet Scooters, the customer is entering into a contract with Pro-tec Mobility.
We have over 10 years of experience in supplying disabled scooters, and other disabled products. Our experienced staff will deal with any queries or requests you may have.
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