A disabled man from Colwyn Bay was refused service at a McDonald’s drive-through despite being on a mobility scooter, which is recognised as a road legal vehicle.
Nino Algieri said he was ‘disappointed’ that McDonald’s in Llandudno would not serve him, despite his mobility scooter being a vehicle which is legalised for use on roads including dual-carriageways. The 59-year-old has been disabled since May 2014 and always travels with his two Shih Tzu’s Bow and Flur – the latter presumably is not named after a McDonald’s McFlurry milkshake!!
Nino Algieri explained how a McDonald’ staff member asked him to drive from the intercom machine to the first window after their manager had refused to serve him as he was not in a proper vehicle. Nino commented: “I thought it was a joke when they told me I wasn’t in a proper vehicle I kept telling them it was road legal. I’ve been to the drive through several times before and been served.
He continued: “I felt so disappointed because I know how much they do for the disabled normally and I don’t understand why it was an issue. The manager never came out to speak to me to explain and after a while the person that was serving me walked away from the window. I’ve struggled taking this motorised scooter into the store before because it’s so big, so I always use the drive-through when I go.”
Nino has a Class 3 mobility scooter which is legal as a road vehicle as it has a maximum speed of 8mph. It also has an audible horn, a rear view mirror and front and rear lights and reflectors. His mobility scooter also has an amber flashing light which makes it legal on dual carriageways.
A McDonald’s spokesperson explained: “Our drive-through lanes are custom built for motor cars, vans, trucks and mobility scooters designed for road use. Customers on mobility scooters that are not designed for road use are welcome to bring their mobility scooter into the restaurant to be served where possible.
The spokesperson added: “Unfortunately, on this occasion, staff did not recognise that the mobility scooter in question was designed for road use and therefore appropriate to travel through the drive-through We apologise for the inconvenience this has caused.”