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Mobility scooter company warns customers about con men

A mobility scooter company is warning customers to be on their guard following a spate of cold calls from bogus sellers.

Llandudno and Rhyl-based Ableworld said they have received reports of a number of incidents in both areas. One elderly lady has been scammed by someone pretending to be from the firm that supplies mobility scooters, beds and lifts for baths and stairs. A spokeswoman said: “We have recently received reports of people posing to be from Ableworld and cold calling customers to arrange home visits.

Factory Outlet Scooters offer this advice:“If you arrange for a mobility scooter demonstration in your own home or delivery of an item, please ensure you always ask for identification.

Factory Outlet Scooters Are Offering People The Following Advice:

  • Don’t ever accept anyone into your home if you have not invited them.
  • Arrange for a friend or relative to be with you for your pre-arranged home visit for your peace of mind.
  • If you are unsure if the visitor is genuine ask them to wait while you call the company to double check.
  • Ask the cold caller for their telephone number so if you do have reason to doubt them, you have a number to give to the police

Mobility scooter drivers could soon be in the pink on Oxford’s streets

Pink lamp posts which also act as charging points could soon start appearing across Oxford thanks to an innovative city councillor.

The pink lamp posts would act as mobility scooter and solar powered electric bike charging stations and have been innovated by Oxford city councillor for Cowley, David Henwood, who created the prototype for his wife.

He explained: “My wife loves the film Mary Poppins, so at Christmas I bought her a Victorian lamp post and while installing it, I considered upgrading the electrical system to run on low watt LEDs. It wasn’t long before I adapted the design to run off solar cells and then adapted it further to charge an electric bike. Now it comes on at night only when we walk past, and charges my wife’s electric bike.”

Councillor Henwood is hoping councils and the government will adopt his design and bring the ‘pink lamp post’ to the streets of Oxford and beyond. He continued: “Our lamp posts in Oxford are being converted to low wattage LEDs to reduce running costs. I would also like to see existing lamp posts adapted so they can charge e-Bikes and mobility scooters too, and while we are doing that add a motion sensor so that they only turn on after dusk and when someone scoots past. This would also help to reduce light pollution in our towns and cities.”

David Henwood believes, due to the relatively short charging time ( each two-hour charge lasts, on average, 20 miles ) the charging points would give mobility scooter and electric bike users better access to commercial and shopping districts. He added charging points for electric cars were slowly being introduced in different parts of the country but dedicated charging points for cyclists and mobility scooters were trailing behind.

Mr Henwood has contacted the transport authority Oxfordshire County Council to ask them to conduct a feasibility study for charging points around the county. The councillor is no stranger to coming up with new inventions which he feels could improve life in Oxford. Last month he unveiled his own specially designed safety feature, called ‘pink bobbies’, which he wants to see positioned along roads to separate cyclists from vehicles using the roads alongside them.

New rules on mobility scooters for high rise tenants post Grenfell Tower disaster

charging storing mobility scooters safelyTough new rules are to be introduced in the wake of the Grenfell Tower fire disaster for mobility scooter users who live in the four high rise blocks of flats in Scunthorpe.

Under the proposals made by their landlords at Ongo Homes, Class 3 mobility scooters which can be driven on the roads will not be allowed in the buildings.Disabled tenants will also not be allowed to keep their mobility scooters continuously on charge and transport their vehicles in lifts.

All mobility scooters must be serviced annually and proof provided that all owners must have public liability insurance to the value of £1 million. Ongo, which manages the high-rise flats at Market Hill and Trent View House in Scunthorpe, is also proposing to designate storage areas fitted with smoke alarms and fire safe doors on the ground floor of each of the tower blocks.

Tenants have been told they will have to store and charge mobility scooters within those designated areas. In an open letter, the high-rise tenants have been told: “It is our sole aim to keep you safe as possible and we feel that by having these additional requirements in place for those who own a mobility scooter will further allow us to do so.”

Grandmother and mother in shock after mobility scooter hits buggy

mobility scooter damages buggyA Grandmother and mother were shocked after a mobility scooter hit and damaged a buggy with a two-year-old girl in Cricklade Street, Cirencester.

34-year-old Jenna Monk, who came from London to visit her mother Caroline Carne, was walking down the street in Cirencester when a man on a mobility scooter flew past, hitting the buggy with her daughter.

Jenna, who suffered a shock, described the incident: “I had come in from the top end of the Market Square and I was pushing my daughter in a buggy. I walked quite slowly and this man on a scooter just came quite fast on the left and went straight into the front left side of the buggy. He didn’t stop or slow down. I had to hold the buggy as the front wheel got caught with his tyres. He just kept going.”

She continued: “He must’ve been aware because I actually shouted at him. I couldn’t run after him because I was pregnant. I was in a bit of a shock. I was more concerned about my daughter. You’re not expecting to be hit by something in that road. People don’t expect fast moving vehicles or traffic. It was a bit of a jolt but I had hold of the handles. My daughter is okay, she didn’t cry or anything but she was quite surprised as well. If I hadn’t been holding the handle, it might have turned the buggy over. Normally, when you hit something, you stop or slow down. And the buggy is completely broken. I think the person driving needs to be in control and mindful of pedestrians.”

Grandmother Caroline Carne, 67, from Meysey Hampton, said she wanted to make people aware that while cars are not allowed into the street during certain hours, people on mobility scooters who are allowed access, must still be aware of pedestrians when travelling down the street.

Caroline had been putting money in the car meter in Cirencester town centre when the incident happened and was told of the incident when she caught up with her daughter afterwards.

She said: “I didn’t see it happen. I just wanted to draw attention to the fact that you can’t have cars there but people can seem to do what they like with mobility scooters.

Blackburn bus station mobility scooter row continues

blackburn row over parking for mobility scootersAn over-50s group has accused a council of ignoring its pleas for official parking provision for large mobility scooters at a new bus station.
In April, Brian Todd, chairman of Blackburn with Darwen Older Person’s Forum, raised concerns over there being no allocated spaces for large class three mobility scooters at the £5m Blackburn bus station development.

But since then, Mr Todd said he has been unable to persuade the council to allocate spaces which he would like to see at the white wall at the Church Street/Salford end of the bus station.

Brian Todd, who said the need for mobility scooter parking spaces should have been included in the design of the Ainsworth Street bus station which opened last May, said: “I still feel like I’m not being listened to. It’s very frustrating. Class three size mobility scooters are too large for the buses, unlike the class one and class two mobility scooters, so we therefore need somewhere to park at the bus station before we get on the buses. But the council still aren’t allowing this for safety and insurance reasons.”

Mr Todd said he has sent letters to all the councillors on Blackburn with Darwen Council asking them if they would support parking for large mobility scooters within the bus station – but that only four have responded.

A spokesperson for Blackburn with Darwen Council said the authority ‘regret’ being unable to allow vehicles to be stored or parked in the bus station, as they ‘cannot accept liability for damage or theft.’

Have you had similar mobility scooter parking space issues in your town? If so, tell us about it in the Reply Box below.

Police using prams & mobility scooters to catch illegal parkers

mobility scooters pram policePolice officers in Hertfordshire have been using prams as parts of a crack-down on motorists who park on pavements.

The buggies will be used to measure whether a car is blocking a pavement. If it is, the car owner will be handed a fine. While under the law it is not illegal to park on pavements, unless it is an HGV, it is against the law to obstruct the pavement with a vehicle.

Sergeant Duncan Wallace, of Hertfordshire Police, commented: ‘My evidence is that there is narrow gap on the pavement and this is a densely populated residential area where footfall is going to be high. That is what the pavement is for.”

The footfall will likely include people on mobility scooters, wheelchairs and they should not be asked to go out into the main carriageway.Footage shows officers armed with the prams trying to squeeze past cars. After testing the pram out and not being able to get it past a van, the police debated whether to hand out a fine or to just give advice to the driver before ultimately deciding to leave a ticket.

Chief Inspector Gerry McDonald, who is heading up the operation, explained: “It is about being sensible. We are trying to find a balance between the need of everyone but what I can’t have is parents and buggies and disabled people being forced into the road and that is why we are using this tool.”

Do you have an issue with obstructed pavements and pathways in your neighbourhood, that prevent you driving your mobility scooter safely? Let us know in the Reply Box below.

No need for the Ark – when you’re two by two on a mobility scooter!!

tandem mobility scooterA double mobility scooter has revolutionised the lives of Walter Mathieson and Karen Downs.

The couple can now get out and about with ease and convenience on their double mobility scooter, whether it be a trip to town or to the Breakthrough Church where they worship on Sundays.

Walter and Karen have known each other since they both attended Homai College for the partially-sighted in Auckland, New Zealand. Miss Downs is totally blind and Mr Mathieson partially-sighted, but he is still permitted to drive a mobility scooter. Walter explains: “I bought it through the internet, from Kiwi Scooters. It’s the first double mobility scooter in Gisborne.”

It has been a godsend for Miss Downs, who was largely housebound until Walter came into her life after they met again at the Blind Foundation.

The couple have been seeing each other for 10 months and recently moved in together. And when they are out and about, they couldn’t be closer on their double mobility scooter!!

Have you got a double mobility scooter? If so tell us about how it’s changed your life on the Reply Box below.

Every little mobility scooter helps but not at the Aberdeen Tesco

Tesco mobility scootersAn Aberdeen resident recently criticised Tescos in Aberdeen because its only mobility scooter has been out of action for seven weeks with a puncture.

Bob Esslemont, 82, has been forced to use walking sticks during his visits to the Tesco store in Aberdeen’s Rousay Drive. It’s the second time in 12 months the mobility scooter has been out of action. Bob said he can’t under-stand why it is taking Tescos so long to fix such a simple problem at its store in Sheddocksley.

He commented: “A lot of people use the scooter and a puncture should take five minutes to fix. I go to this Tesco five times a week and for the last seven weeks the mobility scooter has been out of action. The only thing wrong with the scooter is it has a puncture, which I pointed out to them. Now, I use my walking sticks to do my groceries when the scooter would help to make it easier.”

A Tesco spokesman couldn’t give an exact time for when the mobility scooter would be fixed. He added: “Serving our customers to the very best of our ability is really important to us and we hope to have the mobility scooter operational again as soon as possible.”

Have you encountered similar problems at your local supermarket, whether Tescos or otherwise? Let us know in the Reply Box below.

War veteran asked to leave Kew Gardens gift shop because of his mobility scooter

MBE Fisher mobility scootersA World War Two veteran has received an apology from the Royal Botanical Gardens at Kew after he was asked to leave the gift shop because he was using a mobility scooter.

Joe Fisher MBE, aged 95, a life-long campaigner for polio victims after contracting it during the campaign in Burma, said he was furious to be asked to leave by a member of staff at Kew Gardens. Mr Fisher was shocked to learn that mobility scooter riders were not allowed on the grass at the gardens, a UNESCO world heritage site, which left him feeling like “a dog that ought to be on a leash.” They were also barred from the cafe and even the toilets, which prompted Mr Fisher to ask whether he was intended to “pee behind a bush.”

He has now received a letter of apology from Kew Gardens which states a review has been launched of its disability access policy and that staff have been sent for re-training.

Mr Fisher, of Gosforth, Newcastle, was visiting Kew Gardens with his wife Christine and hired the mobility scooter at Kew to help him see as much of the site as possible.

He explained: “My wife and I separated in the shop and I was having a good look around before I started making my way towards the exit. A lady came over and addressed my wife rather than me, saying “would you mind asking your husband to leave, he is not allowed in here on the mobility scooter. We were both incredulous, not least because I hired the mobility scooter at Kew. My wife, quite rightly said “ask him yourself, he isn’t stupid.”

Joe continued: “So she then explained it to me and said, “it’s in the rules,” which I queried, assuming she’d got it completely wrong. “But later when I looked on the website I discovered it actually was in the rules. Mobility scooters weren’t allowed in the cafe, the toilets or even on the grass. It left me feeling as though I was a dog that ought to be kept on a leash and allowed only to have a pee behind a bush.”

He added: “I have spent my entire life campaigning for Polio victims on matters just such as these and frankly I was astonished that somewhere like Kew could have got it so badly wrong. This is not some tu’penny ha’penny tourist attraction, it’s internationally renowned and world famous. Surely someone should have queried this extraordinary policy at some point before now? We are still in a situation where 63% of the nation’s top attractions do not have proper, full wheelchair access and that just isn’t good enough.”

Joe has received a letter of apology from Kew stating it is reviewing its access policy. The letter also states: “We are sincerely sorry that the person who spoke to you did so in an impolite manner.”

The Kew Gardens website has now been altered to say that the only places not accessible to mobility scooters are the glasshouses, galleries, Kew Palace, the Royal Kitchens or the Treetop Walkway.

A Royal Botanic Gardens, Kew spokesperson, commented: “Everyone is welcome at Kew, and we take pride in our customer service. We have written (by post) a letter to Mr Fisher expressing our sincerest regret that he had a disappointing experience during his recent visit to Kew Gardens. We have worked hard to make sure that Kew Gardens is accessible to people with disabilities and as such, his experience was not typical of our service or reflective of our policies. “We welcome mobility scooters into the shops and cafes at Kew, but there are a few other areas where for practical reasons they are unable to go e.g the glasshouses and galleries, and the Treetop Walkway.

The statement continued: “We do, however, offer visitors an opportunity to visit these attractions in a regular wheelchair instead. We deeply regret that Mr Fisher was misinformed about the shop policy, and have reiterated our disability policies with all members of staff and volunteers following this. We have also reviewed the information on our website following Mr Fisher’s complaint, and have corrected the access information to reflect our policy across the Gardens.”

Mr Fisher, who received his MBE for services to charity and the British Polio Fellowship, has worked tirelessly to change perceptions of disabled people in the North East, masterminding a Polio hostel and training centre in Jesmond, Newcastle, in 1954.

Morecambe & Glenys host charity mobility scooter rally

morecambe mobility scooter rallyA mobility scooter rally organised by a pensioner from Morecambe raised money for a cancer charity.

Pensioner Glenys Hodgson, 81, of Rydal Court in Morecambe, who also took part in the mobility scooter rally, organised it in aid of Leukaemia Research as she lost her daughter to leukaemia at the age of 33.

Glenys initiated and organised the mobility scooter rally, which went from the Battery in Morecambe to Happy Mount Park, not only to raise money for a good cause, but to bring together people on mobility scooters as a way of meeting new friends.

David Morris, MP for Morecambe and Lunesdale, cut the ribbon at the very start of the mobility scooter rally. Glenys commented: “It went ok, especially for the first time. It was a learning experience. There were five mobility scooters including myself, and some people in wheelchairs joined us at the Eric Morecambe statue who then went down the promenade with us”

Have you done something similar or are you planning a mobility scooter rally? Promote it in the Reply Box below.