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Factory Outlet Scooters are a family run business, with 15 years experience in the industry. We employ a dedicated team who have at least 10 years experience each in the mobility industry and have been highly trained to the highest standard. Our aim is to be the best, and as a company we have experience in buying and supplying to the public and to the trade, so you can rely on us to provide the highest quality products at the right price. Factory Outlet Scooters pride ourselves on our customer service and always strive to assess your needs to fully ensure all the products we supply are tailored to you, without any hard sell tactics.
We also employ highly qualified engineers who each have over 11 years experience working with us. They receive extensive training both in house and from external organisations which allows them to constantly update their skills. Our engineers are highly skilled and dedicated to the job, and there is never a job too big or too small. We employ our own delivery drivers, who have a vast experience with face to face deliveries. If you chose the accompanied delivery service then you can expect the product to be built and a full demonstration will be given. Our drivers will not leave you until you are happy with everything.
Here at Factory Outlet Scooters, we aim to give our customers the best support possible. From initial contact through to purchase and aftercare support, we're here to help you. If you have any comments or questions about any of our products, then please feel free to either send us an email to firstname.lastname@example.org, or give us a call on 0800 345 7579. Our trained technicians will be on hand to try and deal with your query as quickly as possible.
We also understand that things sometimes go wrong. If that's the case then in the first instance please get in touch with us either by email or telephone and we'll try our best to get the problem sorted out in the shortest possible time. If we're unable to resolve the issue to your specification and you would like to take further action, please see our Complaints Procedure page.