0800 345 7579

Further evidence of mobility scooter retailer malpractice and exploitation

Three directors from mobility scooter company Luggie UK Ltd have been barred from acting as company directors for a total of 26 years for sales malpractice.

Following an investigation by The Insolvency Service, James Robinson, Andrew Robinson and Jacqueline Salt, have been disqualified for selling high priced mobility scooters to disabled and elderly people, without assessing their needs fully and accurately.

The investigation into the company found that between January 2011 and February 2012, Luggie demonstrated a “grave lack of professional conscientiousness” by using high pressure sales techniques to sell mobility scooters and other mobility products to the public, totally disregarding individual needs. The investigation discovered that the majority of the mobility scooter customers could not operate their products.

Ken Beasley, official receiver at the Public Interest Unit said: “The behaviour of these directors was particularly unpleasant because they targeted the most susceptible and vulnerable members of society, older people who may be unsure how to seek advice or others afraid to or not in a position to say ‘no’”.

The victims of this mobility scooter scam paid large amounts of money in return for something they could not use and because of their age or disability, most of the victims will never be able to recover their financial loss.

Apparently Luggie salespeople were titled as ‘assessors’, giving the impression that the suitability of the mobility scooter would be assessed—the sales script and patter invited potential customers to make appointments for the assessment of their individual needs and requirements. At the assessment meeting “high pressure selling techniques” were deployed to secure sales and an  immediate payment of the full purchase price.

Have you been a victim of high pressure selling? Let us know in the Reply Box below.

Leave a Reply