The Co-op has launched a new retail store format, which will provide products and specialist advice to help customers remain mobile and independent.
The Co-operative Independent Living pilot scheme has been launched in Poynton, Cheshire. The new store offers will provide help, practical assistance and specialist products, so that they can be as active and lead as full a life as possible. The concept will be rolled out to additional stores and online in the near future. The new Co-op Independent Living store offers a wide range of products, from mobility scooters and beds, to chairs, bathroom aids and specially shaped cutlery. The layout of the store is designed to give customers easy access to items, with products arranged room-by-room, whether it be a jar opener for the kitchen or an adjustable bed.
Along with in-store help and advice, customers can also benefit from a free consultation and product demonstration in their home. Many of items can be personalised or tailor-made and a free delivery and installation service is also available. In addition, the store will feature paediatric and orthopaedic products, mobility scooters, wheelchairs and walkers. A number of products come with a free warranty free servicing on certain items including mobility scooters and wheelchairs. VAT exemption is also offered for all customers who qualify.
John Nuttall, director of The Co-operative Independent Living, explains: “With our new offering we want customers to be able to make informed decisions about their mobility aids and ensure they get the right item that is suited to their needs, first time. This is especially important if they are getting an NHS grant to purchase a product. Whether customers have a disability, a chronic condition which means they have functional limitations on their daily life, or they just need a bit of help getting things done, we believe everyone has the right to be treated with the utmost dignity and respect to ensure they get expert advice and practical help”.