VAt Relief


If you are disabled or have a long term medical condition you are eligible for VAT relief saving you 20% .


Please note that the product will go in your basket with VAT but will be removed when you select VAT relief on step 2 of the checkout process when entering billing details.


Terms & Conditions

Terms & Conditions


Ordering & Payments

You can place your order safely and simply on-line or through one of our friendly Sales Team, either over the phone or in person.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

All goods require payment in full at the time of order. This may be done by debit card, credit card or by cheque (however, all cheques take 5 working days to clear before we can dispatch your order).


Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.

Returns & Exchanges

Note: Your statutory rights are not affected in any way

At Factory Outlet Scooters we offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone & in writing by email to

Alternatively Customers can return their orders themselves, in all instances a Returns form & Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Where goods are made to order for example Power chairs and products which for Health & Safety reasons cannot be returned for example Incontinence products & Bath lifts please refer to our Terms & Conditions.The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Factory Outlet Scooters reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to The company.

Where goods need to be dismantled to enable return, providing you notify in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £80.00 and will be within 14 days of receipt of confirmation of your cancellation. (UNFORTUNETLY THIS SERVICE IS NOT AVAILABLE AT THE MOMENT DUE TO THE CURRENT ISSUES WITH THE CORONOVIRUS)

All refunds will be processed within 14 days following receipt of goods.

Please be aware when signing for your scooter you are signing for the condition of the contents not the box. If you are unable to check the contents please tick unchecked/damaged which will take the liability off you.

When ordering scooters online please read the terms and conditions before electronically signing them to accept, as these are legally binding.  Please ensure you are 100% happy with the scooter when signing the paperwork with an accompanied delivery as you are confirming that the scooter has been delivered without damage and is fit for purpose. Scooters can only be returned after an accompanied delivery if a mechanical issue arises within the first 14 days.

If your product(s) were delivered by standard delivery and you wish to return them via courier you  will incur one of the following charges, depending on the product.  The charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.

Faulty Items over 30 days

Your statutory rights entitle you to a repair, replacement or refund. We only offer a refund when we are unable to offer a repair or equivalent replacement, the company reserves the right to inspect the goods before any decision is made. A repair will always be the first option, and the customer will accept the companies final decision.

Printable Returns Form

Orders under £30£6.00
Daily Living Aids£15.00
Walking Aids£15.00
Manual Wheelchairs£25.00
Bathroom Aids£25.00
Mobility Scooter£70.00
Recliner Chair£50.00
Power Chair£50.00
Bedroom Aids£50.00
Patient & Handling£50.00

Warranty & Guarantee

Our after sales service means that should you experience any problems with your disabled Scooter, we will be there to help you.

We have access to a National Network of Trained Engineers, however in some circumstances we may require return by courier to the outlet for repair.

All of our products come with a 12 months manufacturers mechanical and electrical warranty (excluding batteries which come with 6 months warranty only), the warranty does not include any call out or labour charges. The warranty doesn't cover punctures, tyres, wear and tear items, upholstery, seat covers or flat batteries.

If you report a problem with your scooter or powerchair and you want an engineer to be sent, and no fault is found or the fault is due to customer misuse then the company reserves the right to charge a fee.

Contact us on 0800 345 7579 and within 48-72 hours a trained engineer will be in contact with yourself to arrange repair or replacement.

Return to Factory Warranty

If you run into any problems during the warranty period simply give us a call, we will establish over the telephone which part is faulty then all you have to do is return the faulty part to us, we will either replace or repair the part and return it directly back to you. Customers are responsible for the cost of returning the part or product to us.


Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials. Discount Mobility are not responsible for any such variations, including but not limited to the following:

  • Product colour and shade may vary from one manufacturing batch to the another.
  • Fabric patterns are not matched unless stated on labelling.
  • Leather is a natural material with unique characteristics such as shade variation , random scars and blemishes.

We reserve the right to make any changes to product specifications (internal or external) and any other changes where necessary.

Please check all specifications before ordering (ie) the maximum user weight of the scooter/powerchair as Factory Outlet Scooters will not accept any responsibility if you order a scooter or powerchair which isn't fit for purpose due to weight not being suitable for the user. Also please check the weight of heaviest parts as Factory Outlet Scooters will not accept responsibility if the item ordered is too heavy for the user to lift.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

Price Information

The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling. The price of the Goods is exclusive of VAT. All offers are subject to availability and while stocks last. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

Battery Maintenance

Batteries and chargers have a 6 month manufacturer’s guarantee. If you have an engineered delivery you will be asked to sign to confirm that you are satisfied with your product. With a standard delivery Factory Outlet Scooters cannot take any responsibility for products assembled or fitted incorrectly. If a product does not function properly on arrival, please call Factory Outlet Scooters immediately for guidance.

Chargers: If you experience a problem with your charger it will be necessary to inspect it before considering a replacement. We will collect the charger for testing and if it is found to be faulty, we will arrange a replacement.

Batteries: If you detect a problem regarding the loss of performance of your scooter, in the first instance it will be necessary for you to have the batteries ‘drop tested’. This can be carried out by a mobility shop, a garage, or Halfords. A copy of the ‘drop test’ will need to be either emailed or posted to Factory Outlet Scooters and, if the batteries are found to be faulty, we will replace them under warranty. Please be advised that Factory Outlet Scooters cannot take responsibility for the day to day maintenance of customers’ scooters and it is recommended that scooters/power chairs and rise recliners are serviced once a year. In addition, parts which are subjected to normal wear and tear, accidental damage, neglect or misuse are excluded from the manufacturer’s warranty. Normal wear and tear includes tyres, chassis covers, bulbs and seat coverings. Guarantees are non-transferrable. Failure to maintain the brushes in the motor could void the scooter or power chair warranty. These should be inspected every six months or sooner if your scooter is not operating smoothly. Any inspection or maintenance should be carried out by an engineer. Controllers should be kept clean and protected from water and rain. Factory Outlet Scooters is unable to accept responsibility if; A scooter, power chair or rise recliner is not maintained as per the manufacturer’s guidelines laid out in the user manual; Failure to use the manufacturer’s parts or; If any alterations or amendments have been carried out on the product.

To ensure that batteries are kept in best condition please read our guide below:-

When you first install your new battery, place it on charge for at least 24 hours. If your vehicle is to be stored for any length of time, firstly charge fully, then disconnect the battery. Battery charging technology has changed considerably over recent years. Mobility scooter batteries (especially gel/sealed batteries) now offer more power for their size and provide longer performance. Try wherever possible to fully use your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries. Never use car chargers on gel batteries. Never completely discharge your battery. Warning! Batteries can be hazardous. All batteries - wet, sealed and gel units, contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.

Battery Charging

Here are some simple rules for proper battery charging:-

Use the manufacturer's automatic charger for all routine charging. Leave the automatic charger turned on whenever possible, you cannot over-charge a battery when using automatic 3 stage chargers (the one supplied with your product).Never run batteries completely flat.

With smaller travel scooters fully charge after each use.

We stock a range of mobility scooter battery chargers suitable for most makes of mobility scooters from 2amp/hour upwards to 8amp/hour. All of these chargers are fitted with the industry standard round 3 pin plug unless requested otherwise.

Battery Life

Your battery will wear out with age or frequency of use. As the battery gets older your mobility scooter will travel more slowly or for shorter distances. If you use your mobility scooter very regularly then the battery will obviously wear out faster.


The distance you can expect from fully charged batteries will be greatly influenced by weight and terrain.

How Often Should You Charge?

Daily users - charge daily after use. Your scooter will then be ready each morning to give you a full day’s service.If you use your scooter infrequently (once a week or less), charge the batteries once a week for 12 to 14 hours.Smaller travel scooters’ batteries should be fully charged after each use.

Remember to always remove the key from your scooter so it is not accidently left activated.

Battery Storage

Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge for up to three months, sealed models six to twelve months. Remember, if storing your chair/scooter/rise recliner for longer than a few weeks, it's best to charge the batteries and then disconnect them.

Undercharging: A battery operated with insufficient charge over a long period of time may develop sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition the battery is unable to deliver its full power.


Factory Outlet Scooters act as an agent for Pro-tec Mobility, a national Mobility Scooters company, based in Lincolnshire. By ordering through Factory Outlet Scooters, the customer is entering into a contract with Pro-tec Mobility.

We have over 10 years of experience in supplying disabled scooters, and other disabled products. Our experienced staff will deal with any queries or requests you may have.

Due to mobility scooter manufacturers constantly changing their model specifications, Factory Outlet Scooters reserves the right to change specification/dimensions without prior notice as it is not always possible to maintain the website with the latest data.

We have a continuous improvement policy and consequently reserves the right to amend design and specification without prior notice. All sizes and weighs stated are nominal. All errors and omissions excepted. Due to the limitations of photography and the printing process colours shown may not be 100% accurate. Depends on the user mass, terrain and battery condition.